Frequently Asked Questions

About the Pants

How do I wash and take care of my Alpine Parrot pants?

Wash in cold water with a mild detergent. We recommend you hang to dry, as it’s good for both your pants and the environment. If you’re in a rush, and we totally get it, you can tumble dry on low heat. We don’t recommend ironing your pants, but you can use the nylon setting (low heat) for a quick touch-up if needed.

I’m not sure what size or style to get, can you help? 

Check out our comprehensive guide (including video) on how to take your own measurements. Once you have your measurements, use our size chart to determine your size. If you’re between sizes (which is totally normal!), you’ll probably be happy in either size - again, it depends on how you want the pants to feel around your body. 

Our two Fit Styles, Mountain and River, came out of an early a-ha moment during fit testing: people come in different shapes in addition to different sizes! A Mountain Fit is for folks with bigger hips and considerably smaller waists, while a River Fit works best for those with closer hip and waist measurements.

Of course, if you have any questions, please don’t hesitate to reach out.  We truly believe that if clothes don’t fit you, it’s not your fault - it’s the clothing!

Tell me more about the fabric. Is it stretchy? Breathable? Quick drying?

These pants are made for bodies in movement, so the fabric has some stretch to make your activities more comfortable. There’s enough stretch for the pants to shape to your curves, give you the freedom of movement, and still retain the structure of a hiking pant.

The fabric is breathable, quick drying, oh-so-very light, and even offers UPF 40 sun protection! Our pants weigh around 1 lb – but are durable and will not pill.  For the fabric fascinated, the textile industry calls ours a two-way stretch, lightweight, double-weave Nylon 66 with durable water-resistance (DWR) embedded into the fabric. Hiking pants have to be able to deal with some pretty rough surfaces (sitting on rocks, climbing up rocks, tree branches, gravel, and so on), and that’s why we chose an extremely-durable Nylon 66 blend.  Also, no chub rub!

When will you be offering more sizes/leg lengths?

Alpine Parrot's mission is to create outdoor clothing that encourages and celebrates underrepresented people in the outdoors, namely BIPOC and people of size. Our first production targeted sizes 14-24 in order to break into this market. We’re just starting out, and our intensive fit testing program means that we don’t just take a pattern and “stretch” it with a formula: we put our pants on real people in every size we make. For that reason, we will be looking for fit testers for more sizes in the coming months and developing patterns for production that are based on real bodies. We appreciate your patience!

Shipping and Returns

Where do you ship?

At this time, we do flat rate $7 shipping within the United States. You can read more about our shipping policy at https://alpineparrot.com/policies/shipping-policy.

Why is there a flat rate shipping fee?

As a small business, every dollar counts. As shipping rates increase across the United States (and the world!), charging a flat rate for shipping helps us manage a portion of our shipping costs while being able to offer our products to more people. Learn more, here

What if I don’t love how my Ponderosa Pants fit?

We want you to love your pants! Please contact us directly at hello@alpineparrot.com so that we can make it right.

About Alpine Parrot

Where are your production facilities?

Our fabric is sourced from high quality, eco-conscious mills in North Carolina, and are colored with a bluesign(™) approved dye to reduce our use of harmful chemicals. Zippers, buttons, carabiner rings, etc. are then sent along with the fabric to our cut-and-sew factory Honduras. Alpine Parrot works closely with our factory to ensure the people making our clothes are working in ethical and sustainable conditions.

What is your commitment to the environment?

In order to meet our mission to give everyone access to the outdoors, there has to be an outdoor to access. This is why Alpine Parrot is focused on environmental sustainability by adopting many principles of “slow fashion”-- mindfulness in the fabrics we choose, careful consideration in the construction of each garment, and awareness of "how things used to be done" in order to break the dang rules that don't make sense anymore. Like dresses without pockets, we’re over it.

Our cutting and manufacturing process is designed to reduce the amount of waste while being uncompromising in the quality and fit of the pants. For example, the embedded belt helps the best fit possible, while cutting out the need for an extra component (a separate belt). The waistband is curved to better flatter the shape of a person with hips more than a traditional straight waistband, and reduce any gap when one bends over. The downside? Typically curved waistbands result in more fabric waste due to how the components are cut. To better utilize the material, we designed the waistband to be cut into multiple pieces, allowing us to reduce waste while still achieving the ideal fit.

All of our shipping packaging is made from post-consumer paper, and can be sent to further use by every municipal recycling program. We’re also working to offset all of the carbon created by our business processes, production, and shipping through the support of environmental causes in the US and around the world.

We also have plans to develop programs to keep our pants on bodies, whether yours or someone else. In the future, we plan to set up a program to repair any damaged items, and provide opportunities to buy, sell, and donate used items within our community.

Are you a BIPOC (Black, Indigenous, and People of Color) business?

Yes. As a plus size Latina with Indigenous roots, I launched Alpine Parrot because I found that the voices of people like me has been underrepresented in publications and discussions about nature. Larger bodies, brown bodies, black bodies: how often are they the focus of outdoor magazine articles or stock photos? I truly believe that everyone deserves access to the outdoors.

There are very few outdoor apparel companies that cater specifically to these groups. Beyond the lack of visual representation, the lack of size representation is yet another barrier for so many people to step onto a hiking trail. If folks can't buy clothes that allow them to comfortably engage with the planet, then why should they even bother venturing outside in the first place?

Other

I entered a discount code I received, but it’s not working. What do I do?

Contact us at hello@alpineparrot.com and we’ll look into it.